🔐 Data & Privacy

bb365 Privacy Policy — Your Data, Your Rights

This Privacy Policy explains what personal information bb365 collects from players in Bangladesh, how it is used, who it may be shared with, and the rights you hold over your own data.

This policy applies to all bb365 users. Last updated: January 2026

The cards below summarise the most important points in this Privacy Policy. They do not replace the full text — please read all sections for complete information.

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SSL-Encrypted Storage

All personal data held by bb365 is stored on SSL-encrypted servers. Sensitive fields such as payment details and identity documents are encrypted at rest as well as in transit.

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No Third-Party Selling

bb365 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your data is yours and is used only for the purposes set out in this policy.

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Mobile-Optimised Data Collection

Because bb365 is a mobile-first platform, we collect device and connection data to optimise your experience on Android and iOS handsets commonly used by players across Bangladesh.

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Your Right to Correct or Delete

You have the right to request correction of inaccurate personal data or, where applicable, deletion of your data. Contact bb365 support to submit a data request at any time.

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Cookies Used for Performance

bb365 uses strictly necessary and performance cookies to keep you logged in, remember your preferences, and analyse platform usage. We do not use third-party advertising cookies that track you across other websites.

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Direct Contact for Privacy Queries

For any question about how your personal data is handled, contact bb365 at [email protected]. We aim to respond to all data-related enquiries within 5 business days.

bb365 ("we", "us", "the Platform") is committed to protecting the privacy of every individual who uses or visits the bb365 website and its associated mobile services. This Privacy Policy ("Policy") describes the categories of personal data we collect, the purposes for which we process it, the conditions under which it may be shared with third parties, and the rights available to you as a data subject. This Policy applies to all users of bb365 regardless of location, though it is specifically written to address the context and expectations of players based in Bangladesh.

By accessing or using the bb365 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the practices described in this Policy, you should not use the bb365 platform. For questions or concerns about this Policy, please contact bb365 at [email protected].

Data Controller: bb365 acts as the data controller for all personal data collected through the bb365 website and mobile platform. As data controller, bb365 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

bb365 collects personal data through several channels: directly from you when you register an account, make a deposit, or contact support; automatically when you use the platform; and in limited cases from third-party identity verification and payment processing partners. The categories of data we collect include:

Registration Data Full name, date of birth, mobile phone number registered in your name, and any additional verification information submitted during account creation or KYC review.
Transaction Data Records of all deposits, withdrawals, and bets placed on your bb365 account including amounts, timestamps, payment method references (e.g. bKash wallet number), and transaction outcomes.
Device & Technical Data IP address, device type and model, operating system version, mobile browser type and version, screen resolution, and general geolocation derived from IP address. bb365 does not collect precise GPS location.
Usage Data Pages viewed, games played, session duration, click-paths, search queries within the platform, and in-play betting activity. This data is used in aggregate to improve platform performance and personalise your experience.
Communications Data Content and metadata of communications you send to bb365 via live chat, email, or support ticket systems, including the subject of the enquiry, timestamps, and resolution notes maintained by the support team.

bb365 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If you voluntarily provide information in this category (for example, in a support message), bb365 will handle it with heightened care and will not process it for any purpose beyond resolving your support enquiry.

bb365 processes personal data only for specified, explicit, and legitimate purposes. The primary purposes for which we use the personal data we collect are:

  • Account registration, verification, and authentication — to create your bb365 account, verify your identity, confirm your age (21+), and authenticate your login sessions securely.
  • Payment processing and financial record-keeping — to process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and to maintain accurate records of all financial transactions on your account as required by applicable financial regulations.
  • Platform operation and improvement — to deliver the games, sports markets, live casino streams, and other content that make up the bb365 service; to monitor platform performance; and to identify and fix technical issues.
  • Fraud prevention and security — to detect and prevent fraudulent activity, money laundering, unauthorised account access, bonus abuse, and other violations of the bb365 Terms & Conditions. This includes automated monitoring of transaction patterns and betting behaviour.
  • Responsible gaming support — to support the responsible gaming tools available on bb365, including deposit limits, time-outs, and self-exclusion, and to identify account behaviour patterns that may indicate problem gambling.
  • Customer support — to respond to your enquiries, resolve account issues, process complaints, and maintain records of communications for quality assurance purposes.

bb365 processes your personal data only where a valid legal basis exists. Depending on the specific processing activity, the applicable legal basis is one of the following:

  • Contractual necessity — processing required to fulfil our obligations to you under the bb365 Terms & Conditions, including account administration, payment processing, and the delivery of gaming services.
  • Legal obligation — processing required to comply with applicable anti-money laundering regulations, identity verification requirements, and financial record-keeping obligations that apply to bb365 as an online gaming operator.
  • Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where bb365's legitimate interest in operating a safe and fair platform outweighs any privacy impact on you.
  • Consent — where bb365 requests your consent for a specific processing activity (such as optional marketing communications), processing takes place only after you have given freely, specific, and informed consent. You may withdraw consent at any time by contacting bb365 support.

bb365 does not sell, rent, or trade your personal data. We share personal data with third parties only where strictly necessary and only in the following circumstances:

  • Payment processors — bb365 shares the minimum necessary transaction data with payment processing partners including bKash, Nagad, Rocket, Upay, and card scheme operators solely for the purpose of processing your deposits and withdrawals. These partners are contractually bound to use your data only for this purpose.
  • Identity verification providers — bb365 may share registration and document data with third-party KYC and identity verification providers to fulfil our age verification and anti-money laundering obligations. These providers operate under strict data processing agreements.
  • Law enforcement and regulatory authorities — bb365 will disclose personal data to law enforcement bodies, regulatory authorities, or government agencies where required to do so by applicable law, court order, or where bb365 reasonably believes disclosure is necessary to prevent or report suspected illegal activity.
  • Technology and infrastructure providers — bb365 uses third-party cloud hosting, analytics, and security services whose infrastructure underlies the bb365 platform. These providers access personal data only as data processors acting on bb365's documented instructions and are prohibited from using the data for their own purposes.
No Sale of Data: bb365 strictly prohibits the sale or commercial transfer of your personal data to any external party for marketing, profiling, or advertising purposes. If bb365 is ever acquired by or merged with another entity, users will be notified in advance of any change to the data controller, and the acquiring entity will be required to honour this Privacy Policy or obtain fresh consent from affected users before processing their data under materially different terms.

bb365 does not store full payment card numbers, CVV codes, or bKash/Nagad/Rocket PIN codes on its own servers. When you make a deposit using a card or mobile wallet, the sensitive authentication credentials are transmitted directly to the relevant payment processor over an encrypted connection and are not retained by bb365 after the transaction is completed. bb365 retains only the transaction reference, amount, method identifier, and outcome as part of your account's financial history.

All financial transaction records on bb365 are denominated in Bangladeshi Taka (BDT) and are retained for a minimum period required by applicable financial record-keeping regulations. These records may be accessed by bb365's compliance team, external auditors acting under a confidentiality obligation, and by law enforcement or regulatory authorities where legally required. You may request a statement of your own transaction history at any time by contacting bb365 support.

bb365 uses cookies and similar tracking technologies to operate the platform and improve your experience. The categories of cookies used on bb365 are:

  • Strictly necessary cookies — these are essential for the platform to function and cannot be disabled. They include session authentication tokens, CSRF protection cookies, and load-balancing cookies that keep your requests routed to the same server during your session.
  • Performance and analytics cookies — these cookies collect anonymised data about how visitors use the bb365 platform, including which pages are visited most frequently and where errors occur. This information helps bb365 improve page load times, fix bugs, and prioritise development effort.
  • Preference cookies — these cookies remember your platform settings such as language preference and display configuration so that you do not need to re-enter them each time you visit bb365.

bb365 does not use third-party advertising or retargeting cookies that track your behaviour across websites you visit outside of bb365. You may manage cookie preferences through your mobile browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your bb365 account.

bb365 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Account data is retained for the duration of your active account relationship with bb365 and for a minimum period following account closure as required by financial record-keeping and anti-money laundering regulations. The specific retention periods for different categories of data are determined by the nature of the data and the applicable legal requirements.

When personal data is no longer required and there is no legal obligation to retain it, bb365 securely deletes or anonymises the data in a manner that prevents reconstruction of the original personal information. If you request deletion of your account data, bb365 will process the request promptly subject to any legally mandated retention period that applies to specific categories of your data.

As a data subject, you hold the following rights with respect to the personal data that bb365 holds about you. To exercise any of these rights, contact bb365 at [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise:

  • Right of access — you have the right to request a copy of the personal data bb365 holds about you, together with information about the purposes for which it is processed and the categories of third parties with whom it has been shared.
  • Right to rectification — you have the right to request correction of inaccurate or incomplete personal data held by bb365. Where a correction is made to data that has been shared with a third-party processor, bb365 will notify that processor of the correction.
  • Right to erasure — in certain circumstances, you have the right to request that bb365 delete the personal data it holds about you. This right is not absolute and may be overridden where bb365 has a legal obligation to retain the data.
  • Right to restriction of processing — you have the right to request that bb365 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over deletion.
  • Right to object — you have the right to object to processing of your personal data where bb365 relies on legitimate interests as the legal basis. bb365 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

bb365 will respond to all data rights requests within 30 days of receipt. If a request is complex or numerous, bb365 may extend this period by a further 30 days and will notify you of the extension within the initial 30-day period. bb365 will not charge a fee for processing data rights requests unless a request is manifestly unfounded or excessive.

bb365 implements a range of technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, alteration, and disclosure. These measures include SSL/TLS encryption for all data in transit between your device and the bb365 platform, encryption of sensitive data fields at rest, access controls that restrict database access to authorised personnel on a need-to-know basis, regular security audits and penetration testing of the bb365 infrastructure, and multi-factor authentication requirements for bb365 administrative systems.

Despite these measures, no online system can guarantee absolute security. You acknowledge that the security of your bb365 account also depends on steps taken on your side, including keeping your login credentials confidential, using a strong and unique password, and ensuring your device is protected with up-to-date security software. In the event of a personal data breach that poses a risk to your rights and freedoms, bb365 will notify affected users promptly and will take all necessary remediation steps.

The bb365 platform is strictly restricted to individuals aged 21 and above. bb365 does not knowingly collect, process, or retain personal data from any individual under the age of 21. If bb365 becomes aware that personal data has been collected from a person under 21 without verified parental or guardian consent, bb365 will immediately delete that data and close the associated account. If you believe that a minor has registered an account on bb365, please notify us immediately at [email protected] so that appropriate action can be taken without delay.

bb365 reserves the right to update or amend this Privacy Policy at any time. When a material change is made, bb365 will use reasonable efforts to notify registered users via their registered mobile number or an in-platform notification prior to the change taking effect. The updated Policy will be published on the bb365 website with a revised "Last updated" date. Your continued use of the bb365 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

If you do not agree with any revised version of this Privacy Policy, you must stop using the bb365 platform and may request closure of your account by contacting bb365 support. Following account closure, bb365 will retain your personal data only for the minimum period required by applicable legal obligations before securely deleting or anonymising it.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bb365 handles your personal data, please contact our dedicated data privacy team. We aim to respond to all privacy-related enquiries within 5 business days. You can also contact bb365 to request a copy of the personal data we hold about you, to correct inaccurate data, or to exercise any of the rights described in Section 9 of this Policy.

Privacy enquiries: [email protected]

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